Frequently Asked Questions
Everything you need to know about your journey to smoother skin.
What makes TheSilkyWay products different from other beauty brands?
We prioritize dermatologically-tested, organic ingredients and sustainable sourcing. Our formulas are designed to provide professional-grade results at home without harsh chemicals or synthetic fragrances.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, no questions asked.
Are your products cruelty-free and vegan?
Yes, 100%. TheSilkyWay is proud to be a Leaping Bunny certified brand. We never test on animals, and all our ingredients are plant-based.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.